Wednesday September 7, 2022, 6:00 pm
What to Do When the Unexpected Happens!
Get insight from hosts, Roby Harris and Steve Marsh, as well as their panelists on specific topics. Learn how they implement these procedures into their successful businesses. You will discover how other companies guide their staff through the obstacles of handling business.
The September 7th webinar will focus on, “What to do when the unexpected happens.” When bad things happen on the job. What to do when things go wrong! Are you ready when problems come at you? Do you have a strategic plan in place when the unexpected, bad event happens? The panel will discuss many of the accidents and catastrophes that can occur at a customers home. Ranging from arriving late, to Fluffy the beloved pet cat escaping, to grandma slipping on the slippery floor. In this series, learn how to:
- Respond to these incidents
- Apologize appropriately
- Make things right with the customer
- Prevent the bad things from happening in the first place
- Be ready when problems come at you